Tortoise Personalised Name Pack

We are sure you will be over the moon with your purchase but should you have any issues please do contact us directly and we will endevour to rectify the problem

If a return is required you can simply return the item to us in its original unopened and unused condition within 14 days of receipt and we will issue a full refund or exchange

I'm afraid we are unable to cover the cost of the return postage unless it is faulty

Returned items should be unopened and unused. We will issue a full refund on receipt, excluding the original delivery charge

Alternatively, if preferred, we will also be more than happy to offer an exchange​

Please specify the contents of your package as 'RETURNED GOODS' on your customs declaration. If you need any help with this please contact us at lovecraftandtonic@gmail.com
Please indicate your reason for return on your order note: Address located in Returns page

The item is your responsibility until it reaches us. Therefore for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods 

The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made

Delivery charges are applied to each order and we aim to send your order within 2-3 working days from when we receive it.

We understand that sometimes you need to get your hands on your new purchase as soon as possible, if your order is required by a certain date, please do not hesitate to contact us at lovecraftandtonic@gmail.com and we will work our little socks off  to try and meet your deadline.